Q&A

 

  • We are now open for stays until June 30, 2027.

        ▪︎ ︎Reservations are only accepted online.

        ▪︎ Minimum stay: 2 consecutive nights in the same room type; 3 consecutive nights for stays that include a Saturday or New Year’s Eve.

        ▪︎ ︎Weekday Single-Night Stays: Available on the 1st of each month for weekdays in the current and following month.

        ▪︎ ︎Weekends and Holidays Single-Night Stays: Available every Monday for the upcoming Friday, Saturday, and holidays of that week.

  • In accordance with the Standard Form Contract Regulations issued by the Tourism Administration, once a reservation is confirmed, the property may collect the agreed total room rate as a deposit prior to check-in.

    If the deposit cannot be collected, the property reserves the right to cancel the reservation.

    If you need to cancel your reservation:

    - Cancellations made 3 days prior to the check-in date: 100% of the deposit will be refunded.

    - Cancellations made 1–2 days prior to the check-in date: 50% of the deposit will be refunded.

    - Cancellations made on the check-in date or in the event of a no-show: 100% of the deposit will be charged as the cancellation fee.

    Example: For a reservation with a total room rate of NT$3,000 and a check-in date of January 4:

    - Cancellation requested on January 1: NT$3,000 will be refunded.

    - Cancellation requested on January 2 or January 3: NT$1,500 will be charged.

    - Cancellation requested on January 4, or in the event of a no-show: NT$3,000 will be charged.

  • If you'd like to cancel, please email us at info@starhosteleast.com.

  • Check-in Time: 3:00 PM to 9:30 PM

    Check-out Time: before 11:00 AM

    If you expect to arrive after reception hours, please contact us in advance.

    Please note that we may be unable to accommodate arrivals without prior notice.

  • 8:00 AM to 10:00 PM

  • Luggage storage is free on the day check-in and check-out, from 8:00 AM to 9:30 PM.

  • Breakfast is included.

    Breakfast service hours: 8:00 - 10:00.

  • Yes, but they'll need to be accompanied by an adult and stay in a private room.

  • We will arrange your room or bed according to the best availability.
    Please kindly understand that we cannot guarantee it.

  • We are not able to arrange an extra bed due to the limited space of the room.
    You may consider other room types or maybe book a female dorm bed for the guest in your company.